O N L I N E T E R M
Thank you for shopping with us. We are committed to making your experience with Decynthia Couture enjoyable.
Please read through our terms and conditions and feel free to reach out for assistance if needed.
IN-STORE AND ONLINE PURCHASES
Our evening gowns are available for purchase via online and offline. Our website offers an exclusive range of wedding dresses that are only available online. Whereas our physical store also provides an extensive and wide scope of garments for our clients. We currently have a wedding boutique in Petaling Jaya, Malaysia.
All in-store purchases are final and without the option for returns or exchange.
For online purchases, please see go thru below for the return and exchange terms and conditions.
MADE TO ORDER EVENING GOWNS
When you have chosen your dream dress, it's time to get excited and officially begin your beautiful journey with Decynthia Couture.
• When you add your dress to the cart, you will be asked to select your size (2-14) and the color.
(We will confirm details according to our size chart using your measurements in the next step.)
• Once we have received your order, we will send you an email requesting the professional
measurements we need.
• Then we will match your measurements to the generic sizing of our size chart.
• Your dress will be shipped out three months from the date of purchase.
• Please try on the dress without make-up, lotion or fake tan.
• Often minor alterations are very common, our tailors save additional fabric in the seams to allow minor
modifications. All alteration cots are covered by customer .
If you wish to see more photos of your dress before ordering, we may have more from photo shoots.
PRODUCTION TIME AND DELIVERY FOR MADE TO ORDER GOWNS
We need three months to produce made to order gown and delivery will be made once the garment is complete. We recommend ordering 4-5 months before your event to receive the dress at least a month early and allow time for alterations if needed.
RETURN POLICY FOR MADE TO ORDER GOWNS
As your dress is made specifically for you we don't offer refunds. All orders are non-refundable. We don't accept cancellations.
READY TO WEAR GOWNS
We have a great collection of ready-to-wear outfits at our store which you can view and order online.
• Take your measurements and select the color and best size on our online chart.
• Once we receive your order, we will send you a measurement form to check your size.
• Your dress will be sent out after a quality check and within 14 working days.
• Please try on the dress without make-up, lotion or fake-tan.
• Often minor alterations are very common , our tailors save additional fabric in the seams to allow minor
modifications. All alteration costs are covered by the customer.
Please note all ready to wear stock doesn’t have extra allowance so the measurement form is essential to ensure the best and correct fit.
RETURN POLICY FOR READY TO WEAR
Only items purchased online at full price are eligible for returns. Any sale items/promotion or best deal items are non-refundable.
Please email us within three days of receiving the dress. Please supply photos or other evidence that clearly shows the season you wish to return the dress. Once you get approval from us for the return process, please post it back within three days. We do not accept returns after the relevant returns period above.
You need to return the dress in its original condition and packaging (tag intact, unworn, unwashed and unaltered) and the invoice slip.
Please use a tracking number. We reserve the right to cancel the return if a tracking number is not provided. The customer is responsible for courier costs for returns.
Returned items are your responsibility until they reach us, so package carefully and get proof of postage in case you need to contact us about your return.
Once we receive the dress, we will approve the return within 2-3 working days if everything is in order. All returns which do not meet the above-mentioned criteria will be declined and forfeited.
All approved returns will be given store credit. We don't issue cash refunds. Courier fees are not refundable.
Returns can only be made one time per order. Any order made with return credit cannot be returned.
Store credit is valid for three months from the date of issue and must be used in full on the next order. Store credit isn't redeemable for cash and partially used store credits will not be reissued. All purchases made with store credit are final and cannot be returned.
All best deal and sale items are non-refundable.
READY-TO-WEAR OUTFIT DELIVERY
Your dress will be sent out after a quality check and within 14 working days.
We are pleased to ship worldwide. Import duties, taxes and customs charges vary from country to country and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the package.
The shipping fee is based on current shipping rates. Please provide a detailed shipping address. We suggest using a business address if a person might not be available at your residence to sign for and accept the package. While we request a signature of receipt, the carrier can use their discretion and leave a package at an address if they feel it is secure.
Changes to the shipping address must be made before our receipt of your order.
Decynthia Couture is pleased to offer free courier delivery within Malaysia.
Before selecting a size, we suggest clients review the How To Measure information on the home page.
Once measurements and sizing have been taken for your order, we will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing (for example, due to pregnancy). If your measurements and sizing change, it will be your responsibility to notify us, in which case we will confirm if we can make further alterations before delivery and what the estimated additional costs will be.
Garment colors are displayed on our website may vary depending on your screen settings. We have made every effort to display the colors accurately.
CURRENCY AND PRICE
For overseas customers, payments will automatically be converted to the currency of the country the garment is being shipped according to the financial institution. The currency conversion rate at the time of payment will apply. If the destination currency is not in the default currency, it will automatically be converted to USD.
All Decynthia dresses are dry-clean only. Please reverse garments before ironing using low to medium heat. We recommend steam ironing if possible.
Please give us 24-48 hours to respond to all inquiries. Please note our office staff don't work on Mondays or public holidays. We are based in Malaysia and follow public holidays for the state and nation.
Delivery times may be effected due to the Covid pandemic. We will do everything we can to ensure timely delivery.
CORRECTION OF ERRORS AND INACCURACIES, LIMITATIONS ON QUANTITY,RETURN & RISK OF LOSS
The information on this website may contain typographical errors or inaccuracies and may not be complete or current . We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please take note errors , inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order) We apologize for any inconvenience this may cause you. The risk of loss and title to items purchased from Decynthiacouture.com pass to the purchaser upon our delivery to the carrier.
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You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from decynthiacouture.com.
Our company is registered in Malaysia under the registration number 951803-H. Our registered office address is:
30, Jalan Kemajuan, Sekyen 12, 46200 Petaling Jaya, Selangor, Malaysia.
We operate the website https://www.decynthiacouture.com
You can contact us by writing to firstname.lastname@example.org