Terms and Conditions

We are committed to make your shopping experience with us enjoyable. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs. 

 

We are Decynthia Couture, a company registered in Malaysia. Our company registration number is 951803-H and our registered office is at  30, Jalan Kemajuan, Sekyen 12, 46200 Petaling Jaya, Selangor, Malaysia. 

We operate the website at decythiacouture.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from Decynthia Couture

You can contact us by writing to us at info@decynthiacouture.com

ORDERS

Decynthiacouture.com recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment and any necessary alterations. If you have any questions regarding your order, you must contact Customer Service within 5 days of your receipt of the order. We may not be able to assist you if Customer Service is contacted later than 5 days of the order's receipt.

An automated order confirmation is emailed 24 to 48 hours after an order is processed in our system. The order confirmation included design, style, size, color and other order details. The confirmation also provides the estimated delivery of the order from the designer to Decynthiacouture.com

If we are unable to process your order, we will inform you. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. 

 

PAYMENT

Payments shall not be deemed to be made until the full amount of funds have cleared. We accept payment via all major credit cards and PayPal. All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances. No cash refund is offered. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.

CURRENCY & INTERNATIONAL SHIPPING

 

Decynthiacouture.com ships Domestic and International orders through the DHL and FEDEX. Orders are insured for their value at the point of purchase. For delivery outside Malaysia, payments will automatically be converted to shipping country's currency (set by financial institution) plus a currency conversion rate and reserves the right to amend where deemed necessary. If the destination currency is not in the default currency , it will automatically be converted to USD.

Pricing varies across countries and decynthiacouture.com reserves the full rights to set this pricing range based on the countries' market conditions, regulatory costs, taxes, tariffs, cost of facilities, wages, legal risk, market risk, size of the market, etc. All purchases have to be made according to the currency/price set by decynthiacouture.com website and any special request will not be entertained. Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

The shipping fee is based on current shipping rates. We ask to provide a complete shipping address and include a business name, apartment number, or suite number if applicable. We suggest using a business address if a person is not available at your residence to sign for and accept the package. While we request a signature of receipt, the carrier can use their discretion to leave a package at an address if they feel it is secure.

Changes to the shipping address must be made prior to our receipt of your order.

PRODUCT DESCRIPTIONS

Products may vary slightly from their pictures. The images of the products on our website or in any other promotional materials are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure or on a sample swatch accurately reflects the colour of the products. Your product may vary slightly from those images or samples.

Making sure your measurements are accurate. Once measurements and sizing have been taken for your order, we will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing (for example due to pregnancy). If your measurements and sizing change it will be your responsibility to notify us, in which case we will confirm if we are able to make further alterations prior to delivery and what the estimated additional costs will be.

MEASUREMENTS 

Prior to selecting a size to order, we suggest reviewing the information provided in How to Measure on the Home Page. The customer is responsible for the size ordered and whether or not to order extra allowance for alteration. Decynthiacouture.com cannot assume any responsibility for the size selected by the customer. In addition, our Customer Service representatives are able to assist with measurements or suggest a size. The designer is unable to accommodate any changes to the size once the order has been placed.

RETURN POLICY 

All orders placed on decynthia couture web site are a FINAL SALE. This policy is enforced to ensure that our customers will purchase the highest quality, never been worn, special occasion formalwear from our store. It is very important for us to preserve our reputation as being an honest and professional business in this industry.

Every item will be double checked for any damages or imperfections before it is shipped to you.

We are NOT responsible for any damages made to the dress by the customer after having received the item such as broken zippers, beads falling off due to excessive rough handling of the item, dry cleaning disasters, etc.

 

All orders will be paid in full at the time of order

All orders are non-refundable and cancellations are not allowed.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

 

We send you  wrong dress
 

 If we send you the wrong dress , then you can return the dress to us, and get a refund or a replacement for the correct dress.

 

How to Return

Please submit a return request via email within 5 days of receiving your order to make sure you are eligible for a return.

Please supply photos or other evidence that clearly shows the problems color/ style/ size errors.

All returned items must be in original condition, unwashed, unaltered, undamaged, clean and with the original tags and packaging.

 

Please note:

*Please contact us to get a return address.

*Please send back the dress with the original packing we use.

*Please write the value same as the one we given on the express bill.

You need pay the shipping fee from your address to Decynthia Couture when you returned it back. After we received your returned dress, the refund will be processed within 3~5 workdays

 

Please email us at info@decynthiacouture.com if you have any further question.

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